If a cancellation is made less than 24 hours before the scheduled service, a cancellation fee equivalent to 50% of the total service cost will be charged.

Clients may request to reschedule a service without incurring any cancellation fees, provided the request is made at least 24 hours before the original scheduled service.

We understand that emergencies and unforeseen circumstances can arise. In such cases, please notify us as soon as possible, and we will work with you to find a suitable solution. Cancellation fees may be waived or reduced at our discretion in genuine emergency situations. 

We understand you may decide to stay home from work for a variety of reasons. We ask that you please contact us before 9:00AM for same day cancellations. In fairness to your petsitter, if they arrive for service and you do not need them, you will be responsible for the full charge for the visit.

If a client frequently cancels or reschedules services, we reserve the right to assess additional fees or refuse future bookings.

In the case of a sitter or walker emergency, we reserve the right to adjust a walk or drop-in visit to a pit-stop.

Additional charges will be added for any visits on New Years, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas, and evening visits requested on New Year's Eve.